October 1st, 2018
Two individuals shaking hands across a table after a negotiation

In some negotiations it seems like the deal will never close. This can be a technique used by one side to wear down the participants of the other side, it could be the result of factors beyond the control of participants or something else that you may never know. This commentary addresses such a situation, when you need or want to close the deal and the other side does not. What should you do? This article addresses this question.

August 27th, 2018
Two people have made a bridge across a deep ravine and a third person is running across over their backs

You know how it is. You have been to training and you know that you are supposed to do. You are supposed to listen. You are supposed to be empathetic and develop a relationship. That is great in theory, but what about with a difficult person. 

June 25th, 2018
Two blue images of people icons with a larger one to the left and a partially embedded smaller one on the right.

In general, when someone comes with a question the typical response is to respond with an answer or what we believe to be a solution. This sets up a supply process for answers, but is this what is really needed? If we want collaboration, because that increases team work, reduces resources, reduces toil, reduces stress and increases productivity and therefore profit, there are three things to consider.

June 11th, 2018
Hand and face wit multiple colors of reds and yellows with only the eyes not painted

Fostering creativity at work can produce some pretty fantastic results. This article focuses on creativity and offers some creative ways to promote this process at work. Last month I had the opportunity to attend a presentation by Araela Kumaraea, an Assistant Professor at the University of Minnesota at the annual Conflict Resolution Minnesota Conference in St. Paul for mediators. She shared some ideas that we practiced in class. Upon reflection and a little research, I wanted to offer you some ideas too.

April 30th, 2018
lower blue hand and upper red hand with some key words imprinted on the hands giving each other "five" for cooperating so well with each other

Over the last four weeks I have focused on why collaboration is important in the workplace, why collaboration is hard, why collaboration doesn’t always work, why collaboration is better than competition, and now I am tying things together with how collaboration can help grow your business.

April 23rd, 2018
Woman looking at eleven circles tied together by lines with faces inside the circles.

Wait a minute. Isn’t competition good in the work place? Isn’t competition what makes America great?

The question really is which is better for your team?

You are only as good as your weakest link when the chain breaks. You might have one super link in the chain, but that does not matter when the chain breaks. By shoring up your weakest link the entire chain is stronger.

April 16th, 2018
Swan not sharing pond with ducks

It has been demonstrated that collaboration is important in the work place and it works. It has also been shared why collaboration is so hard. Today’s focus is on why collaboration does not work.

April 2nd, 2018
Five fits with participants from various backgrounds coming together with a fist bump as a team

We are all oriented to either minimizing pain or maximizing reward. This is what plays out related to conflict resolution versus collaboration. This article addresses the benefits of collaboration in the workplace and how you can create a more collaborative environment. Pioneering companies get it.

March 12th, 2018
Storm clouds on the left give rise to blue sky on the right

When you form a new relationship through a negotiation everyone feels very good, but inevitably something comes up. Someone misses a deadline, quality was not what was anticipated, terms have been interpreted differently between the parties, or something else has happened to negatively impact the relationship. When something like this happens, the relationship can turn stormy. This commentary addresses how to bring the relationship back. There are three keys. These are: be empathetic, potentially change the participants, and consider reframing the issue.

March 5th, 2018

We all negotiate with others. Sometimes the other party can be very difficult to work with. Our best option may to avoid that negotiation and go elsewhere, but sometimes that is not an option. This article addresses this issue.

January 15th, 2018

From the book Peaceful Resolutions a summary of one of the steps to resolving conflict is a free six sided pocket guide (that fits in your pocket).  One of the six sides of the tri-fold pocket guide offers Ten Steps for an Interest-Based Resolution.  This 10 step summary process is elaborated on in this text. 

January 2nd, 2018

As we start a new year, it pays to reflect on how we make a difference in our vocation and what we may want to do differently with the start of this new year.  This article explains how.