In this session, Mike leads viewers through a process of how to hire, train and retain the best employees considering diversity and generational differences. After discussing some lessons learned from neuroscience, the hiring process is explored by considering the business metrics of the firm related to customer satisfaction and business results, as well as from concerns of both the new employee and the manager. Some of the ideas and excerpts from Mike’s book, The Servant Manager: 203 tips from the best places to work in America are presented to set the employer and employee up for success. Communication, ethical behavior and stress management considerations are also explored. Finally, concerns relating to generational differences, time management, communication and best practices are presented to tie everything together.