September 6th, 2021
As a leader and manager your role is to promote productivity, be there to help, and support your team. So, what happens when an unhealthy conflict emerges. An unhealthy conflict erodes trust, drains you and your team members of energy, and takes time away from you and team members to address these concerns. When this happens this lowers morale. People respond in various ways including shutting down, becoming angry, not collaborating, looking out for themselves, reducing business metrics, lowering customer satisfaction, and disenfranchising others. This can become contagious. What can you do? That is the focus on this commentary.